We pride ourselves on honest, solid customer service. At the same time we will try to beat any and all prices online. If you find a better price on an in stock product we will move heaven and earth to beat the price. In order to receive this lowest price its best to simply email us at firstname.lastname@example.org or call our showroom in Florida --we promise we won't bite your head off!
If you are unhappy with your purchase you must contact us within 3 days of receiving the product for us to process a return. The item must be shipped back to us within three days of receipt of the product. Email us (email@example.com) or call (352) 789-6899 and we will instruct you in how to return it to us. It MUST be in original, new and unused condition with all original paper work and box. All purchases are subject to a restocking fee of 18% of the total amount you paid (this covers our shipping cost, Credit Card Fees and labor cost). Shipping charges are not refundable.
All Exchanges are subject to a 15% restocking fee. This fee covers the shipping cost that we pay for "Free" shipping along with Credit Card Fees.
Returns MUST be in unused factory new condition (never carried or any marks on the knife) with all the original paper work and box.
Once an international order leaves our facility to our US shipping hub it is subject to a 18% restocking fee. This covers International shipping. All international shipping returns must be shipped back by the same method. For Example: If we shipped it to you FedEx Express it must be shipped back FedEx Express. This is to ensure the package is fully tracked back.
Layaway purchases are non-returnable unless the item is defective.
All manufacture defective product must be sent directly to manufacture for warranty work. This way you get you get your knife back faster and also save on shipping cost (if you were to ship it to us we would also have to charge you shipping from us to the manufacture and back). We are more than happy to guide and advise you in the process.
Can I exchange an item if I don't like it?
Exchanges are welcome as long as they are done within 3 days of receipt of knife. Knife must be in brand new condition. All packaging and box must be in NEW condition. You must obtain a Return Authorization number before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization number, please contact us 773-319-1928 There is a non-negotiable 15% restocking fees for exchanges. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. If the item is being returned and not exchanged for another, it will be subject to a 18% restocking fee.
We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging
Ship it to:
The Gear Barrel
3245 E. Silver Spring Blvd
Ocala FL. 34470
Our goal is earn your trust and ensure you are happy with your purchase. If your purchase has warranty issues feel free to contact us so we can come alongside of you and help you communicate accurately and effectively with the manufacturer