DURING THE MONTH OF DECEMBER our regular restocking fee of 19% will be reduced to 9% to cover any Credit Card Fees and lost cost of postage on free shipping orders. This is to give peace of mind to all those folks buying Christmas gifts for loved ones. You have until December 31,2016 to contact our team to start the easy return process. All returns MUST be in the same NEW condition as they were received.
If you are unhappy with your purchase you must contact us within 3 days of receiving the product for us to process a return. Email us (email@example.com) or call (352) 789-6899 and we will instruct you in how to return it to us. It MUST be in original, new and unused condition with all original paper work and box. . All purchases are subject to a restocking fee of 19% of the total amount you paid. Shipping charges are not refundable.
Layaway purchases are non-returnable unless the item is defective.
All manufacture defective product must be sent directly to manufacture for warranty work. This way you get you get your knife back faster and also save on shipping cost (if you were to ship it to us we would also have to charge you shipping from us to the manufacture and back). We are more than happy to guide and advise you in the process.
Can I exchange an item if I don't like it?
Exchanges are welcome as long as they are done within 3 days of receipt of knife. Knife must be in brand new condition. You must obtain a Return Authorization number before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization number, please contact us (352)-789-6899). There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. If the item is being returned and not exchanged for another, it will be subject to a 15% restocking fee.
We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging
Ship it to:
The Gear Barrel
3245 E. Silver Spring Blvd
Ocala FL. 34470
Our goal is earn your trust and ensure you are happy with your purchase. If your purchase has warranty issues feel free to contact us so we can come alongside of you and help you communicate accurately and effectively with the manufacturer